Boost.ai：2025年企业级聊天机器人终极指南报告（英文版）

Let’s start with the basics. A chatbot is a computer program designed to enable interaction between humans and technology. Once limited to simple text-based communications, today’s chatbots have evolved to handle other input methods, including voice and gestures. Originally deployed as basic self-service tools, answering common questions and offering consumers 24/7 access to businesses, chatbots are now a Swiss Army Knife of automation, capable of enhancing operational efficiency in every are