凯捷：2016全渠道订单履行的全球趋势报告（英文版）

Capgemini Digital Customer Operations The case for Digital Customer Operations. Coordinating sales, order fulfillment, invoicing, cash collection and application, and dispute management can be challenge to your business when these functions are spread across multiple teams. Disjointed or manual processes, inter-departmental friction and a lack of standardization can drive up costs and lower customer satisfaction, not to mention the ubiquitous pressure of driving down the Days Sales Outstanding (