Talkdesk：2022年现代联系中心电子邮件实操指南报告（英文版）

With more companies embracing new digital channels likeSMS and chat, email might become an afterthought. Butdon't neglect it.Just ask your customers: Email is here for the long run,and many customers prefer it over newer digital channels.In our recent global survey on customer experience (CX)almost two-thirds of consumers interacted withcompanies via email in 2021, up from 54% in 2017.Optimizing email and integrating it with your newerdigital channels might give you the competitive edge y