Talkdesk：2022年四步启动健康保险测量之旅报告（英文版）

Measuring customer experience with Voice of Customer (VoC) metrics, such as Net Promoter Score (NPS), is considered a best practice for companies of any size. But it has its limitations. Let’s examine three significant reasons why traditional survey feedback and CX measurement approaches fall short. 1. Your members aren’t responding Survey fatigue is growing. Whether your members are receiving too many surveys or the surveys themselves are arduous to complete, response rates are dwindling. Fe