Talkdesk：2021年公共部门组织实施数字化的六个阶段报告（英文版）

For millions, access to government information and services isn’t a luxury — it’s a necessity. Citizens seek government services for a variety of issues — from unemployment benefits, tax assistance and student loan applications, to getting help with housing, childcare or food. The quality of service that people receive can dramatically affect their daily lives and impact their level of pride and trust in government. To match the digital services citizens already experience in other sectors, o