Veeva：2024年CRM创新指南白皮书：时间线视图（英文版）

The timeline view is a core capability within Veeva CRM that provides instant access to intuitively-formatted information about all previous and planned interactions with each customer. Field teams can target calls more effectively and build better relationships with physicians. Reps and MSLs no longer have to go to separate lists to find information about activities such as compliant emails, calls, medical events, medical inquiries, and much more.