Talkdesk：2022年数字政府与现代化公民体验的力量报告（英文版）

Whether it's a customer,employee or constituent, peopleexpect high-quality digital interactions from their governments.They want interactions to be accessible, engaging and seamlessjust like they get from the private sector. And that's setting thesocial and technological pace.Poor service experiences have frustrated constituents andemployees alike. Too often, constituents are unaware of theireligibility for services or give up on getting them. And burned,out employees are looking t