coveo：2025年生成式AI推动零售新篇章：线上线下体验融合的关键报告（英文版）

The search bar is still the undisputed star of the ecommerce experience. For 43% of shoppers with a goal in mind, their first move is heading straight to the search bar. But if search falls short, 72% of shoppers will leave with 53% turning to Google and 36% heading straight to a competitor. Search is your brand’s first and last impression, a make-or-break moment that determines whether your brand earns loyalty or loses customers to competitors. A fast, intuitive experience signal