BENTON：2025年数字访问协调员计划手册：医疗保健中的数字导航（英文版）

In this playbook, we describe how the Digital Access Coordinator (DAC) Program works and how you can implement the program at your health care organization. The DAC Program was established at Mass General Brigham (MGB), a large integrated health care system in New England. The organization consists of 1.25 million primary care patients and 1,211 primary care clinicians. Since its creation, the DAC Program has enrolled more than 10,000 patients in the patient portal across the organization.4