Talkdesk：2021年现代workforce互动实用指南报告（英文版）

Employee empowerment has been growing for years, and so have employee expectations. But the COVID-19 pandemic exacerbated changes in workforce engagement. Remote work has removed geographical limitations, giving employees even more options. And businesses must respond. Call centres are moving towards cloud-based flexibility, which gives them the agility to respond faster to peaks, seasonal variations and dynamic markets. With the right processes and tools in place, your employees can also ada