EDC：2024年拒付（chargeback）挑战及风控研究报告：基于商家及消费者的调查结果（英文版）

As mentioned earlier, surveys conducted to prepare this report included respondents from businesses of all sizes, with a focus on eCommerce and the card-not-present (CNP) payments space. Results were segmented with the intent of creating the most comprehensive assessment of chargebacks from the merchant’s perspective. Interestingly, more than half (61 percent) of the respondents had not participated in a previous survey. Therefore, consistency between stats within this study and previous year