Qualtrics：2025年员工体验中人工智能的现状报告（英文版）

In less than two years since the release of ChatGPT. theutilization of Al tools across critical business functionshas increased exponentially, and faster than many of usever imagined.Today, almost half ofemployees globally use Al tools eitherdaily or weekly; and a quarter use them every few months. But while the utilization of Al in customer experienceshas left consumers demanding for more "human'interactions, it's had a largely beneficial effect onemployee experiences-and the pr