Krungsri Research：2024年数字化劳动力研究报告：赋能企业转型（英文版）

"Digital Workforce" refers to a software-based workforce that possesses diverse skills and can act as an assistant to humans or as a "virtual workforce" that performs tasks within an organization under human supervision. When considered from a business or technical standpoint, the digital workforce1/ is characterized by its ability to: (i) automatically complete assigned tasks from start to finish (i.e., the provision of ‘end-to-end automation’); (ii) communicate with huma