GENESYS：2024年ContactBabel：超越英国客户的期望报告（英文版）

'Exceeding UK Customer Expectations" provides in-depth insight into what's driving UKcustomer decisions, identifies the frontline issues that most impact on customerexperience and advises businesses on the solutions available to solve them.

Based on surveys with 1,000+ UK customers and hundreds of UK contact centres, readersof the report -senior contact centre and CX decision-makers -can learn how to improvecustomer outcomes through the use of solutions designed specificall