Bizrate Insights：2024年在线购物者物流体验调研报告：配送、提货与退换货中的消费者态度与行为洞察（英文版）

• Bizrate Insights survey of 1,000 online shoppers in April 2024 reminds every retailer to revisit their logistics standards in order to improve their performance and meet customer expectations. • Today’s online shoppers simply expect more when it comes to delivery, pickup, and even returns. Choice is paramount to them as well as a desire for process transparency — when orders are in transit, the more details, the better.