ConvergeHub：2024年在顾客时代增加销售额报告（英文版）

According to Forrester Research, we are now in a new era called the ‘Age of the Customer’. Buyers today are knowledgeable, digitally-savvy and know exactly what they are looking for. Buyers no longer need to contact a salesperson to get information to make a purchasing decision. Information is now abundantly available. Anyone can access detailed specs, pricing, and reviews regarding any product or service with a few clicks of the mouse or flicks of the thumb on their smartphones. Today’s Toda