Sprinklr：2021年转变您的全渠道营销策略报告（英文版）

In our hyper-connected world, customers are no longercontent with simple one-off transactions. Instead, they'reamplifying their voices across a digital echo chamber-looking for customizable, personalized experienceswith brands. How you respond to their needs (and howquickly) will ultimately impact your growth and futuresuccess at a time when customers are quick to embraceor abandon a brand based on just a single interaction.

By evolving strategies from traditional marketing methods(