Bizrate Insights：2024年网上购物者的期望更高-揭示送货、提货和退货的最新趋势报告（英文版）

Bizrate Insights survey of 1,000 online shoppers in April 2024 reminds every retailer to revisit their logistics standards in order to improve their performance and meet customer expectations. • Today’s online shoppers simply expect more when it comes to delivery, pickup, and even returns. Choice is paramount to them as well as a desire for process transparency — when orders are in transit, the more details, the better. • Amazon ships an enormous 1.6 million packages every single day. This ma