Zendesk：2025年弥合人工智能信任差距：通过负责任的创新建立信心报告（英文版）

AI is no longer experimental or optional. It’s now a critical, strategic driver of customer and employee experiences. From agentic AI and copilots to realtime insights, the promise of AI is undoubtedly transformative - but at the same time it introduces significant operational and regulatory challenges. From unintended bias to opaque decision-making and data leakage, organizations are grappling with how to build and deploy AI tools they - and their customers - can truly trust.