Talkdesk：2021年如何将您的客服中心代理变成客户体验英雄报告（英文版）

So it’s clear we need these customer service heroes now more than ever - but are these heroes born or forged? Well, certainly some people are more naturally gifted with the qualities required to deliver excellent customer service. In a survey of call centre managers by the CCA, key traits required for modern-day contact centre agents included having an independent mindset, being a motivated selfstarter, possessing problem-solving abilities as well as having high empathy. So it makes sense for