世界银行：2025年赞比亚司法访问和替代性争端解决系统评估报告（英文版）

The World Bank (WB)-supported Public Expenditure and Institutional Review of the Zambian Judicial Sector (PIER) of the Zambian Judicial Sector (WB, 2022) analyzed access to justice from the supply side only, making recommendations to streamline processes and procedures within the Zambian courts to alleviate access challenges. Therefore, a complementary study was needed to assess the following two areas: 1) demand side aspects of access to justice, especially in under-served areas of Zambia; a