Chatmeter：2025年美国十大零售商巨头员工声誉排名报告：一线员工对企业声誉的影响（英文版）

For shoppers, in-store retail isn’t just about the transaction–it’s about having an experience, social interaction, and being able to touch and try new products. However, more U.S. stores closed than opened from January to August 2024, implying that physical stores are struggling to meet customer expectations. While pop-up stores, unique experiences and sales events can bring customers in, frontline employees have an outsized impact on the customer experience. Chatmeter used its AI platform,