Sprinklr：2023年人工智能在重新定义联络中心效率方面的作用报告（英文版）

The days of dismissing the contact center as a “cost center” may be over, but the importance of operational efficiency is greater than ever. A whopping 87% of contact center leaders say they are placing more emphasis on cost and efficiency this year, and it is easy to understand why. For starters, ongoing worry about economic uncertainty naturally has businesses looking to keep their operations in check. Unnecessary spending, unproductive performance, and unhelpful initiatives simply have no