毕马威：2024年流程挖掘在企业全面质量管理（TQM）中的应用分析报告（英文版）

Qualityis one of the most used (or abused) wordsin any business transaction. There seldom is a salespitch, a business case or a brand communication thatdoes not talk about quality. While quality is often avery tangible parameter, businesses tend to use it asan intangible, which cancels out everything negativeabout the product or service. This is why professionalorganisations, in their pursuit to stand out from thecrowd, opt for a stamp of approval of their businessprocesses from an organisati