Sprinklr：2023年计世资讯智胜逆境：品牌如何在可能的经济衰退中打造面向未来的联络中心（英文版）

Only 15% of consumers feel that brands are personalizing interactions, and only 33% think that the agents they speak with know or care about their issues. 62% of brands acknowledge inconsistencies in their communication — proving that digital customer experiences continue to underwhelm customers and brands alike.

In the face of a potential budget reduction in 2023, customer service leaders are focusing on nurturing existing customer relationships by unifying customer communication for f