Sprinklr：2023年通过统一社交媒体管理平台推动业务影响：ESG的一项研究报告（英文版）

When customers purchase products and services, they use multiple touchpoints and interact with digital services and customer services through numerous channels. Organizations typically use multiple independent platforms to manage customer and employee experiences, which can make tracking metrics and identifying actionable information a challenge. Businesses need to be able to help customers and prospects research and purchase products and services and interact with customer support across any