SymphonyAI：2024年企业服务管理实用指南白皮书（英文版）

Many organizations are benefiting from the digitization of what were manually intensive business practices. Whether it’s implementing an online portal for ordering products and services or using digital technologies to replace paperbased forms and workflows to enable workforce mobility; digital technologies have enabled businesses to work in new and improved ways. Many digitalization efforts directly resulted from the actions organizations took in response to the pandemic, when "getting