世界银行：2025年公共就业服务数字化指导说明报告（英文版）

This Guidance Note was developed to support Public Employment Services in navigating complex decisions involved in digitalizing employment services. As the role of PES evolves with the need to balance expanded mandates with limited resources, digitalization presents an opportunity to strengthen service delivery, enhance operational efficiency, and improve access for job seekers and employers. However, successful implementation depends on more than just introducing new technology. It requires