Talkdesk：2025年联系Babel：用于员工参与的人工智能报告（英文版）

Everyone wants a more engaged workforce. Engagement means higher-performing staff.which in a contact centre means better customer experience, higher sales, lower attritionand absence and greater profit.

Engaged employees go further for their customers. The workplace is a nicer environmentfor everyone. Agents stay longer, know more and share their knowledge and positiveattitude with their colleagues.

While the contact centre has not always had the best reputation for employee