LivePerson：2024年联系中心软件买家指南报告（英文版）

Contact center software has evolved significantly from its origins assimple call routing systems. Today's advanced solutions represent afundamental shift in how businesses interact with their customers.At its core, modern contact center software is a comprehensiveplatform that enables businesses to manage customer interactionsacross multiple channels -voice, email, chat, messaging, andsocial media -in a unified and efficient manner. lt's not justabout handling inbound queries; it'