Conviva：2023年通过实时用户体验监测降低成本并提高用户粘性研究报告（英文版）

Experience-Centric Operations is a shift in methodology where user experience is at the core of operations. System level monitoring is, of course, needed but is not always kept in context of user experience in real time. By user experience, we are not talking about page load times and crashes on a small sample of users. We are talking about monitoring every user flow across every user in the application in a quantified manner in real-time. If a user is not able to login, sign up, or find cont