Talkdesk：更新客户对话对2020年公用事业周客户峰会的反思报告（英文版）

Utilities suppliers are in uncharted territory. New disruptive competitors, ever-increasing customer expectations, an ageing population, disruptive technology and the drive towards sustainability have dovetailed with a price cap, tighter regulation, easier supplier switching and lingering, negative perceptions about the sector. For some, the pace of change has been too much. Others have thrived. Those that have benefitted most are the businesses that recognise that in a price-capped world, ad