Language IO：2024了解全球购物者的需求：品牌和零售商赢得客户体验和人工智能竞赛的未来公式报告（英文版）

Around the world, many sweeping changes that took over at the beginning of the pandemic have stayed on because of the convenience they bring. Online shopping, using personal shoppers, getting deliveries in a couple of days or even hours, curbside pickup — these have all changed shopping behaviors and raised customer expectations. Regardless of age, shoppers seem to rely on their mobile devices and social media, among other channels, to discover new brands and products. In this chapter, we’ll giv