Milliman：2025年欧洲保险行业生成式人工智能采用情况晴雨表（英文版）

Generative AI is transforming the insurance industry by enhancing all aspects of the insurance value chain, from underwriting and customer service to actuarial and legal functions, among others. This paper explores the current landscape of generative AI adoption in the European insurance industry, illustrated with real case studies from the market. While many of them demonstrate successful implementations, showcasing the tangible benefits of AI-driven strategies, the insurance market undoubte