GENESYS：2024年AI时代的客户体验报告（英文版）

Forward-thinking organizations have been reaping the benefits of artificial intelligence (AI) for years, enhancing customer experiences, streamlining operations and empowering employees with the necessary technology to be more productive. The recent buzz around generative AI has opened everyone’s eyes to even more possibilities — especially when it comes to the vast potential in the world of customer experience (CX). From predictive analytics to natural language processing, to machine learnin