Talkdesk：2025年为什么今年是将您的联络中心从本地迁移到云端的合适时机报告（英文版）

As cloud-based contact centre services have matured in availability andquality, many companies have transitioned away from legacy on-premisedeployments. This shift has been primarily driven by the demand for greateroperational efficiency and access to innovative features that clouddeployment models can deliver quickly, cost-effectively, and at scale.

Companies that have successfully migrated to cloud contact centres findthat they can easily add or remove new features, integrate with and