Talkdesk：2021年加速银行数字化转型的五个阶段报告（英文版）

The COVID-19 pandemic pushed consumers online. And with that, more people looked to digital banking tools as a safe and easy way to manage their finances from anywhere. For many financial services providers, this mass migration online has created unprecedented challenges for customer-facing teams. And it’s revealed gaps in a critical area: digital engagement. Traditional banking is at a crossroads; these institutions need to rethink how they do digital engagement. Use this ebook to determine