GENESYS：2024年创建联络中心RFP的实用指南报告（英文版）

Selecting a new contact center platform is a big decision — and sometimes a complicated one. There are a lot of factors to consider beyond just the platform’s current capabilities. You’ll want a clear view of the vendor’s product development roadmap, their implementation track record and their artificial intelligence (AI) model maturity. And that’s just the beginning. Different vendors will have different strengths and different ways of emphasizing them in marketing content. That can make it