Talkdesk：2022年消费者如何评价客服中心的服务报告（英文版）

The contact centre service experience is more important to many customers than before the pandemic. When we asked our respondents about how the importance of customer support standards had changed, well over a third (39%) reported that it has become more important to them in the intervening years. Those companies that deliver great service will have more loyal customers. 80% of those we surveyed told us that they would be more loyal to companies that provide excellent customer support through