Talkdesk：2025年英国联络中心决策者指南（英文版）

he “UK Contact Centre Decision-Makers’ Guide (2025 – 22nd edition)” is the major annual report studying the performance, operations, technology and HR aspects of UK contact centre operations.

Taking a random sample of the industry, a detailed structured questionnaire was answered by 228 contact centre managers and directors in October and December 2024. Analysis of the results was carried out in December 2024.