凯捷Capgemini：2025年电子政务基准报告：用户友好型在线公共服务步入正轨报告（英文版）

Government services play a key role in the lives of European Union (EU) citizens, influencing how they live, work, study and travel. Therefore, the digitalisation of these services is a key priority. Every year, the eGovernment Benchmark provides a comprehensive assessment of the digitalisation of public services in Europe, assessing the EU’s progress in delivering online services to citizens and entrepreneurs. In particular, the benchmark tracks the EU’s advancement towards achieving the Eur