GENESYS：2024年-2025年英国客户体验决策者指南报告（英文版）

Or"UK CustomerExperience Decision-Makers'Guide (2024-25-7h editionj"is a majorOarhual report studying the CX strategy, performance, operations and technology aspectsof UK organisations.Taking a random sample of the industry, a detailed structured questionnaire wasanswered by 212 senior CX and customer contact professionals between June andSeptember 2024. Analysis of the results was carried out in September 2024.Additionally, a survey of1,000 UK consumers was carried out in June 2024 in order