InMoment：2019年美国用户体验趋势报告（英文版）

As we enter 2019, customer experience isn’t the shiny new toy it once was. It has evolved into a more mature business practice that some brands have mastered to rise above the rest in both reputation and revenues. However, there is still a disconnect from what brands consider to be successful CX initiatives and what customers perceive as CX excellence.

Learn key customer trends to help evolve and mature your business practices so you can rise above the rest in both reputati