欧洲银行管理局（EBA）：2024-2025年消费者趋势报告（英文版）

Article 9(1) of its Founding Regulation requires the European Banking Authority (EBA) to collect, analyse and report on consumer trends. To deliver on this mandate, the EBA regularly publishes a Consumer Trends Report (CTR). The objective of the CTR is to set out trends and issues observed in the two years covered by the report in relation to the retail banking products and services within the EBA’s remit, to identify the topical issues that arise or have arisen for European Union (EU) consum