Avaya&Forrester：2025年从自动化到编排：人工智能驱动的客户体验未来报告（英文版）

Artificial intelligence (AI) is redefining customer experiences (CX) and reshaping how businesses engage, support, and delight their customers. Organizations are embracing AI to drive efficiency, enhance personalization, and maintain a competitive edge in an increasingly demanding market. While high costs, integration challenges, and data silos present hurdles, the momentum of AI adoption is undeniable as businesses recognize its transformative potential. At the forefront is generative AI