InMoment：2024年消费者趋势报告——北美（英文版）

The 2024 Consumer Trends Report：Lead the charge into a new era of CX

This isn’t just another trends report. It’s your blueprint for navigating the uncertainties of 2024 and beyond. It’s a tool for those ready to embrace Integrated CX and AI, for businesses positioned to lead in the North American market.

Some Trends from the Report:

• The Rise of Voice and Visual Search

• Rethinking Historical Metr