GENESYS：2024年管理呼叫中心变更以获得更好的结果报告（英文版）

When it comes to replacing outdated technology.success requires more than staying on scheduleand under budget. Without a focus on the benefitsof adoption, utilization and reducing the perceivedpain of change, your organization could be forced tounlearn old behaviors, processes and systems only torelearn and reinforce new methods and processesagain and again.=You need a comprehensive change managementstrategy to improve business outcomes aftermigrating to new cloud technology on any platform. Ach