GENESYS：2024年企业为何选择Genesys Cloud报告（英文版）

Why do so many leading businesses worldwide choose the Genesys Cloud™ platform as their preferred solution for enhancing customer experience (CX)? In a world where CX remains a top strategic differentiator, it’s important to understand the answer to this question. As more companies prioritize CX transformation to enhance customer satisfaction and overall business performance, choosing the right platform is critical for anyone hoping to stand out from the crowd