Nextiva：202年4客户体验报告（英文版）

The state of the customer experience (CX) and how customers interact with brands are undergoing a seismic shift. Modern customers crave a personalized touch throughout their journey. This constant evolution presents high hurdles but lucrative possibilities if you can adapt to the changes. Don’t just take our word for it, though — we asked business management and senior leaders across several industries for their opinions on the state of CX today. They told us that preferences are changing faste