Talkdesk：2021年IT专业人士的建数据驱动的体验指南报告（英文版）

In recent years, smart companies have seen significant value from using artificial intelligence (AI) technologies to boost their customer experience (CX) offering. Encouraged by these signs of success, smart companies are now motivated to use AI for an empathy-driven customer experience. By understanding intent, predicting what the customer needs, and improving first contact resolution through effective responses, companies can create a more empathetic CX — and in turn drive competitive diffe